Legal
Refund Policy
Last Updated: June 26, 2026 · Governed by the laws of the United Arab Emirates
1. Subscription Refunds
Curate offers a paid monthly subscription plan for the Supplier Premium (Verified Partner) membership. Designer membership is completely free of charge, so no subscription fees apply to designers. • All subscription payments are final and non-refundable once processed. • You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period — you will retain full access until then. • No partial or pro-rated refunds are issued for unused time remaining in a billing cycle after cancellation.
2. Annual Subscription Refunds
If you purchased an annual subscription: • Annual subscription payments are final and non-refundable, regardless of usage or procurement activity. • You may cancel your annual plan at any time. Cancellation takes effect at the end of the paid annual period — you will retain full access until then. • No pro-rated refunds are issued for the remaining months of an annual term after cancellation.
3. Procurement Transaction Refunds
Curate acts solely as a facilitator between designers and suppliers. Payments for goods, products, or services ordered through the platform are transactions between the buyer and the supplier. • Product refunds, returns, and warranty claims must be handled directly with the supplier. • Curate is not responsible for supplier refunds, product quality, or delivery issues. • If a supplier fails to deliver, Curate will assist in mediation but cannot guarantee refunds from third-party suppliers.
4. Escrow & Platform Fees
Where Curate holds funds in escrow on behalf of a transaction: • Escrow funds are released to the supplier only upon delivery confirmation by the designer. • If delivery is not confirmed within the agreed timeline, escrow funds are returned to the designer (minus platform processing fees). • Curate's platform fees, including RFQ processing fees and transaction fees, are non-refundable once a service has been rendered.
5. Member Code Redemptions
If you redeemed a member code for a discounted subscription: • Refunds are not applicable to discounted plans. • If you upgrade from a discounted plan to a paid plan, standard refund terms apply to the upgrade portion only.
6. How to Request a Refund
To request a refund: 1. Log in to your dashboard and navigate to your profile settings. 2. Cancel your active subscription. 3. Email hello@curateme.co with your account email, subscription details, and reason for the refund request. 4. Refund requests are reviewed within 5 business days. Approved refunds are processed to the original payment method within 10 business days.
7. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks initiated without first contacting Curate may result in immediate account suspension while the dispute is resolved. Curate reserves the right to dispute chargebacks that are filed without valid grounds or after a refund has already been processed.
8. Contact Us
For refund-related questions, contact us at: Curate Email: hello@curateme.co Platform: curateme.co
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